Terms of service
What you agree to when you order, subscribe, upload files or join the agent programme — what we deliver, what we do not, where responsibility sits, and how far our liability goes. A lawyer still has to review this before production launch.
Who these terms bind
By creating an account, paying for a report or subscription, submitting an order or service request, uploading files to our quote tools, or registering as an agent, you agree to these terms and to our privacy policy. If you do not agree, do not use the service.
We may refuse or stop service to anyone, without giving a reason, where the law allows us to.
Disclaimer
Our service is purely visual progress documentation and a comparison against the contractual milestones the client supplied.
It is not an engineering opinion, a structural survey, a code-compliance check, or any statutory sign-off such as Building Control.
It does not replace mandatory checks that the developer, the contractor, or competent authorities must carry out themselves.
Inspectors have no authority to instruct the contractor, stop work, or make binding decisions.
Reports are prepared for the named client only and may not be relied on by any third party.
What you buy
Draymere documents construction progress against the schedule and payment milestones in your contract, or against a checklist you supplied for the unit. Snapshot is a monthly note from outside the site: three photographs and a short written summary, with no checklist and no contract reading.
We may also commission work from licensed local firms — such as a snagging walk-through — and deliver their result as a section inside your report. That section is their professional output, not ours.
Free and paid quote tools at `/quotes` extract structure from files you upload. They are software aids, not a quantity surveying or legal service.
What we do not do
- We do not negotiate with the developer on your behalf.
- We do not give opinions with legal standing, and we do not replace mandatory checks by the developer, the contractor or competent authorities.
- We do not guarantee completion dates, build quality, developer solvency or that you should pay the next invoice.
- We do not instruct the contractor, stop work or bind anyone on site.
- We do not show your report to the developer. A developer's public page, where one exists, is a separate product with no access to your data.
Your responsibilities
Much of what we compare against comes from you. If that input is wrong, incomplete or late, the report can only be as good as what you supplied.
- Supply an accurate copy of your contract, payment schedule and milestones, or a checklist you stand behind. We compare against what you give us; we do not reconstruct a missing contract.
- Keep the unit address, map point and access contacts up to date. A specialist relies on what you record.
- Arrange access to the site. If the developer or site manager refuses entry, tell us promptly. Refusal caused by you, by the developer or by a third party you were meant to coordinate is not our failure to perform.
- Make your own decisions about paying the developer, continuing the purchase or taking legal action. The report is information for you, not advice on what you should do.
- If you share a report with anyone else, you do so at your own risk. Reports are prepared for the named client only.
- For quote uploads, confirm you have the right to send the files and that they do not contain unlawful or confidential material you are not permitted to share with us.
- If an agent introduced you, you acknowledge that we may pay them a share of what you pay us, for as long as you remain a client.
Reports and visits
- A report is issued within five working days after the visit, or we refund the cost of that visit. That refund is the only automatic remedy for late delivery of a report.
- If access is refused, the report still goes out on time from what could be observed from outside and from the contract you supplied. Refusal is recorded as a dated fact. There is no second attempt and no refund for a refused gate.
- Each report names what was checked, what was not, and how confident the forecast is. A forecast is always a range with a confidence level, never a single promised date.
- Permits and licences are checked against public registers where we say so in the report. We do not certify their legal validity — that requires a licensed professional in the jurisdiction.
- Reports are published in your language. Publication does not go ahead without an edition in that language.
- The report names the specialist who attended. It is not signed as a statutory certificate.
- If you disagree with a report, write to us within fourteen days of publication with specific points. We will review whether it reflects what was visible and what you supplied. We do not owe a free re-visit because you dislike a forecast range or a finding you could have verified on site yourself.
Field specialists
Visits are carried out by specialists engaged by us. They document what is visible and accessible at the time of the visit and follow the checklist or milestone list you supplied.
- A specialist is responsible for their conduct on site, for the photographs and observations they record from what they could see, and for declining unsafe access rather than entering anyway.
- We coordinate visits, review material before publication and publish under our process. We are not liable for construction defects, hidden work, or conditions that could not be seen or reached at the visit.
- Inspectors have no authority to instruct the contractor, stop work or make binding decisions, as stated in the disclaimer.
Prices and payment
- The price of a standard report is published before you pay. We charge in the market's currency. Currency conversions shown on the site are indicative.
- Snagging, a warranty report and other property-specific work are quoted for your unit before anything is charged. No money is taken until you agree to the figure.
- Each payment buys exactly one report. A subscription sets how often we charge, not how many reports you have prepaid.
- Cancelling a subscription stops future charges immediately. It does not remove access to reports already paid for or to your unit in the service.
- If you cancel after a charge but before the visit for that charge, that visit still happens.
- Card and subscription management is handled in Stripe. We do not operate a second cancellation path.
- Taxes, bank charges and exchange differences charged by your bank or card issuer are yours.
Quote tools
When you upload a quote, a plan or other files through the free or paid tools, you agree that we may keep the files, extracted tables, place metadata and model output. We may use them to improve the product, for analysis and research, and may transfer or sell the corpus to third parties — not only in anonymised form.
Paid readings (`scan`, `review`) are covered by the same rule. The budget and tender calculators run in your browser and send nothing to us.
- Output is generated by automated systems and may be wrong. You must check anything material before relying on it. It is not legal, financial or construction advice.
- Typical delivery after payment: one working day for a scan, up to three working days for a review, subject to queue and file quality. Those are targets, not guarantees of outcome.
- You warrant that you may upload the files and that doing so does not breach anyone else's rights.
Agent programme
These terms apply if you register for a referral link. Developer introductions are handled separately and do not earn referral commission.
- You earn ten percent of each payment we actually receive from a buyer you introduced, for as long as that buyer remains our client. Not twelve months, not the first payment only.
- Your link is issued immediately. We verify your identity before the first payout; until then accruals may continue but payout is withheld.
- Amounts already paid to you are not clawed back if we later refund the buyer. Refunds reduce only what is still owed to you.
- You must not misrepresent what we do, promise outcomes we do not offer, or imply that reports are from you or from the developer.
- You never see the contents of a client's report. Status information is shown only where the client has given explicit consent for that property, and they may withdraw it.
- You are responsible for complying with the laws that apply to your own marketing and to disclosing your relationship with us where your jurisdiction requires it.
Our intellectual property
We own the service, the site, the tools and our methodology. You receive a licence to use reports you paid for for your own purposes relating to your property.
You must not resell, white-label or publish our reports as a product, scrape the site, or reverse engineer the tools except where the law gives you a right we cannot exclude.
Limitation of liability
Nothing in these terms limits liability that cannot be limited under applicable law, including liability for death or personal injury caused by negligence, or for fraud.
- Our total liability to you for all claims arising from the service in any twelve-month period is limited to the fees you paid us in that period.
- For a single report or visit, our total liability is limited to the fee you paid for that report or visit.
- We are not liable for indirect or consequential loss, including loss of profit, loss of bargain, loss of property value, developer insolvency, or amounts you paid or did not pay to a developer.
- We are not liable for delays or failures caused by events outside our reasonable control, including refused site access, acts of authorities, severe weather, or failure of third-party networks.
- You agree not to rely on any report for a purpose other than informing your own decisions about your property, and not as a substitute for professional advice you should obtain locally.
Indemnity
You will indemnify us against claims, losses and reasonable costs arising from: material you supplied being inaccurate or unlawful; uploads you did not have the right to share; your breach of these terms; or your sharing of reports in a way that misleads a third party — except to the extent the claim arises from our negligence or breach.
Changes and law
- We may update these terms. The date at the top changes when we do. Continued use after a material change is acceptance, or we will ask again where the law requires it.
- These terms are governed by the laws of England and Wales. Courts in England have exclusive jurisdiction, except where consumer law in your country of residence gives you a mandatory right to bring a claim elsewhere.
- Questions: privacy@draymere.com.
Company
Draymere is operated by a company registered in the United Kingdom.